Terms and conditions
Introduction
These general terms and conditions apply to your purchases on, and your use of, the website www.safira.com. The terms and conditions constitute an agreement between you and SAFIRA, Safira Group AB, company id 556888-6617. By making a purchase on, and using this website, you agree to the following terms. We, therefore, ask you to read the terms and conditions carefully prior to using our site.
Confirmation
Once we have received an order from you, we will send an electronic confirmation/invoice to your email address as a confirmation of your purchase. It is therefore important that you enter the correct e-mail address when placing an order. We recommend that you save the confirmation as a reference for any future contact with our customer service. The confirmation also serves as your receipt of the purchase.
Shipment and delivery
SAFIRA handles and delivers your order as soon as possible. SAFIRA cannot be held liable for deliveries that go over the specified delivery times for the selected delivery method. The specified delivery times cannot be shortened by contacting our customer service. We always do our utmost to keep delivery times as short as possible. Your order is processed immediately after it has been received in our system. NOTE: Customs and VAT are not included outside the EU.
Can SAFIRA send my orders in one delivery?
We handle and deliver a large number of orders. All orders are processed separately by order number and can therefore not be combined. At SAFIRA, we kindly ask for your understanding as we are unable to search through orders to combine them in one delivery.
Purchase
To shop with SAFIRA on credit, you must be 18 years of age or have permission from a parental guardian.
The shipment and your responsibility
If you wish to check the status of your shipment, please contact us at [email protected] and respond to the questions for us to assist you. As the customer, you are responsible to ensure that the address and user data provided are correct. SAFIRA is not responsible for situations where the shipment has been returned to SAFIRA due to incorrect information being provided. In these cases, we will contact you for reimbursement of the additional shipping costs incurred.
Guarantee
Our products are manufactured to meet SAFIRA's high-quality standards. All products have a 1-year warranty from date of purchase. After this warranty period, all repairs are subject to a service charge. When an object is returned within the warranty period, it will be repaired or exchanged for a new product by SAFIRA, at no extra cost. Repair or exchange will be made within a reasonable time after the object has been returned. If your object has a defect that falls within the scope of the warranty, please contact our customer service by email on [email protected]. For faster handling, you may include the following information:
Order number
Images of the object and its damage, taken from different distances as this will facilitate the return process in the assessment stage.
SAFIRA assures the customer that the object has appropriate qualities for usability, reliability, and durability. The SAFIRA Guarantee does not cover:
Defects and damage as a result of loss, theft, fire, water or natural disaster (contact with water should be avoided).
Faults or damage caused by improper use, negligence (chock, indents, crushing, wear, scratches etc.) or accidents.
Faults or damage caused by unauthorized repair or modification by a third party without the consent of SAFIRA.
Aesthetic changes, defects and damage due to normal wear and tear (e.g. minor scratches, discolouration of the material etc.)
If you have questions regarding the guarantee, please contact our customer support at [email protected].
Uncollected shipments
Should you fail to pick up the shipment at the service point within the specified time, we will charge you for costs relating to returning the parcel to us, administrative costs involved and costs for the new shipping. The fee for an uncollected shipment is 35€ plus charges for the new shipment. An invoice with the original order amount plus the above-mentioned charges will be sent from SAFIRA on the day an uncollected shipment is registered. Please note that the deadline for legal cancellation rights according to consumer laws by then have lapsed and you will be legally required to pay the invoice. Once we have registered your payment, your order will be shipped within 1-6 business days.
Exchanges and returns
SAFIRA offers 14 days full refund. Please note: Engraved products can not be returned. A full refund applies only if the product has not been used and its conditions are like new. You have the right to exchange your product for another at the same price, at a lower price, or to get your money back. In cases where the product has been used, SAFIRA is entitled to establish a deduction amount for the decline in value, or to deny the return. The right of cancellation does not apply to sales products. When making a return, you are also liable to inform Klarna about this to avoid any payment reminder fees. SAFIRA is not responsible for any late payment fees.
undefined Terms and conditions for Buy 3 Pay for 2 offer undefined
This applies to returns and refunds for purchases made with the Buy 3 products Pay for 2 offer: The free product is always the one with the lowest price. If you return the free product, no refund will be issued as we never charged you for this product. If, instead, you return a product you paid for but choose to keep the free product, we will charge you for the free product. This means that we will only refund you the price difference between the free product and the product you have returned to us.
Hygiene products & Sealed bags
Products with sealed bags can not have broken seals when returned. In case of broken seals, no repayment or replacement rights apply. (earrings are an example of sealed products) If your return gets denied the product will be sent back to you, freight costs will be charged.
How do you send my order?
Depending on where you are spreading your magic in the world, you will be able to choose between different options of delivery. We use partners like DHL, UPS and others.
How much is the shipping fee?
We have free shipping within the EU. The cost of your delivery depends on which shipping option you choose. You will see all our amazing shipping options in the checkout process. NOTE: Customs and VAT may apply outside the EU.
How fast is the delivery time?
Try blinking once and we’re on our way with your order! Jokes aside we always offer Express Delivery within 48h. The delivery time also depends on which shipping option you choose. You will see the delivery time for each shipping option in the checkout process.
RETURNS
If you are not 100% satisfied, neither are we. How do I make a return?
EU country:
This is what you do if you want to make a return;
Fill out the return form and attach it inside the package, along with the products you wish to return.
Peel off and attach the return label to the outside of the package.
Simply post the package in the nearest mailbox. NOTE not at a postal office or a service point.
Returns are normally processed and refunded within 10-30 days from the day you send it back. Any return charges will be withdrawn from the refund.
Download the return label here: Download label
Please note - if the products you wish to return exceed a value of €200, please contact our customer support to get another return label. Engraved products can not be returned.
Outside the EU? Please email us at [email protected]
I've returned the package, what's next?
Within 5 business days (about 1 week) from receiving your return package, we'll contact you with more information about when you expect to receive the refund. Usually, the return shipping time is 3 working days. If you have trouble understanding the instructions, please reach out to our mail and one of our staff will answer your question as soon as possible.
Fast terms
Please note that we do not offer the opportunity to change your products directly. A refund will be made to the original account for the products you return. You can place a new order at any time if you wish to receive other products. The products should be in the same condition as when you received them. Products can only be returned within 30 days of receiving them. (Read full terms here)
Exchange
If you wish to exchange your product, simply make a new order on the website of what you prefer instead.
Fair use of the return policy
If there are reasonable motives to suspect that a customer is abusing the return policy in an unsustainable way, SAFIRA has the right to cancel ongoing orders and/or pause the customer from future purchases. Please note that the policy only applies to cases where the behaviour is systematic and can thus not be applied to random or individual cases. Examples of these cases would be resale of products ordered, unsustainable and excessive buying behaviour or fraud.
Cookies
SAFIRA uses cookies to improve the look of our website, the range of products we offer and to improve our service to you. The information is used to measure website traffic, purchase flows and what you view in our online store. If you don’t want to allow pages to be saved in cookies, you can change this in your browser settings. (Read more here)
Reservation
SAFIRA reserves the right to cancel an order, without further notice. SAFIRA reserves the right for any image or text errors on the website, such as errors in description, technical specifications, prices and price adjustments. In case of an incorrect price for a product you have ordered, we strive to notify you and wait for your approval of a corrected price before continuing the processing of the order.
Force majeure
SAFIRA shall be relieved from damages and other penalties if the performance of the agreement is hindered, obstructed or delayed by any circumstance beyond our control. A relieved circumstance could be government intervention, new/amended legislation, failing to obtain permissions, war, fire, flood, labour market disruption, prohibition, restriction, sabotage, unfavourable transport or weather conditions or non-deliveries from subcontractors, and any criminal activity to which the company is exposed, and which affects its operations.
Contact
The best way to get in contact with us is by e-mail: [email protected].
Safira Group AB556888-6617, Sweden
All prices include VAT.
